2.2
  • Customer service1 votes
  • Mistake in prescription1 votes
  • Patronizing employees1 votes
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  • Jan 17
  • Eye and Ear Care
  • Lowell, Massachusetts
  • Glasses
  • 85
  • REVIEW RATING 4/5

I was a first time wearer of glasses because I failed the eye test for my license at the age of 54 years.My new glasses cost me over 300 dollars and very cheaply made. They rushed me through the exam and I do not feel they got the script right. They showed me how the frames could not break by twisting them up...they broke. Within two weeks I had to replace the nose pads, the ones I bought from... Read more

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  • Jan 10
  • Eye and Ear Care
  • Concord, Massachusetts
  • Eye Frames
  • 71
  • REVIEW RATING 3/5

Dear EyeMed If you are reading this post and care for your insurers, then DROP Pearle Vision from your "In-Network" provider list. Here are two compelling reasons: 1. They have no refund policy on eye frames. How can a consumer take home a frame to try it out without refund guarantee? I am not talking about putting lenses on it. You know trying in store is not the same as trying in your... Read more

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Fitting fee? For what? They did not teach me how to put my contacts in. Been wearing them for years.......Ripp Off Fee!...... Out $70.00 Add comment

  • Jan 01
  • Eye and Ear Care
  • Bronx, New York
  • Frames
  • 48
  • REVIEW RATING 4/5

I brought my daughters "prada" frames in after they negligently put the wrong prescription in the frames after she continued complaining about her headaches and blurred vision, so I brought them back and added transition which by right should of been a courtesy because of their mistake so after picking them up not an hour later the leg was loose again. when I called Onika, who was extremely... Read more

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  • Nov 10, 2014
  • Eye and Ear Care
  • Glasses
  • 99
  • REVIEW RATING 3/5

I went to Pearl Vision location at 1384 E Belt Line Rd, Richardson, TX‎ - Laurie at that location treated me almost to the level of discrimination. She didn't talk much, smile, or says hello. She rather looked me suspiciously. Not getting much help, very disappointed I left store, will never visit pearl vision again. There suppose to be get buy one pair and get the other free. But She told me... Read more

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  • Sep 26, 2014
  • Eye and Ear Care
  • Spring Valley, Nevada
  • Glasses Replacement
  • 125
  • REVIEW RATING 4/5

Pearl optical on marks street and sunset las vegas nv.Bought my glasses,had less than a year,the arm broke off so,went to the store I bought them at and they tried to look up my name and told me I was not in the system but,if I had my insurance card they could see about getting me new glasses WTF???they refused to even replace the arm on the glasses that they sold me???. Needless to say I told he... Read more

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  • Aug 27, 2014
  • Eye and Ear Care
  • Rochester, Minnesota
  • Lenses Purchase
  • 153
  • REVIEW RATING 4/5

My husband and I were inquiring about ordering new lenses and possibly purchasing new frames. We asked about what we felt, were the tremendous frame prices. She immediately coped an arrogant attitude and said..."It'll cost $412 for each pair." When she saw our look of astonishment at the cost for LENSES ONLY, she came back with.."Maybe you should do some shopping around." We feel she just was... Read more

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  • Aug 06, 2014
  • Eye and Ear Care
  • Scratched Glasses Replacement
  • 145
  • REVIEW RATING 4/5

I bought glasses at Pearl Vision in Skokie last August, (2013). I brought the glasses back because the right lens had multiple small scratches. They replaced the lens but I noticed that both lenses are covered in small scratches. I went back to speak with the manager and she told me that I would have to pay $81.00 (under warranty) to get the lens replaced. She said the scratches had nothing to do... Read more

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  • Jul 23, 2014
  • Eye and Ear Care
  • Lely, Florida
  • Lenses Purchase
  • 133
  • REVIEW RATING 4/5

I went to Pearl Vision at store#6588 Coastland Mall Center 1894 N. Taimiami Trail, Naples, Fl. 34102 on 7/11/14 and placed an order for a pair of sunglasses, lenses only, I already supplied the frame. I had previously purchased a pair of regular glasses for myself and my wife and spent over $1,000 dollars there. Not only did I not receive the buy 1 get one free option like my wife did, whom had... Read more

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  • Jun 30, 2014
  • Eye and Ear Care
  • Gurnee, Illinois
  • Glasses
  • 1
  • 1
  • 85
  • REVIEW RATING 4/5

On 6-5-14 I placed an order for glasses at a Pearle Vision Store in Gurnee IL, they have called me up to the store on two occasions and I still do not have what I paid for! The Customer Service people talk nice however to this date 06-30-14 have not supplied me with my glasses. I want my money back now and being told I will need to return to the store after some one contacts me to possibly get my... Read more

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