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  • Customers like
    • 2 young girls working there 1
    • Friendly service 1
  • Customers don't like
    • Not repairing correctly 7
    • Low quality of service 4
    • Way i was treated 3

Bought a Groupon to receive a discount at Pearl Vision as gift for my wife. Should have called them before I made the purchase. They wanted $139 for frames and told us that progressive lenses start at $309. More than we normally would pay. A word to the wise, if Groupon and Pearl seem to good to be and get the details before buying and being surprised. To be sure, we let Groupon know how we felt about the deal and they correctly referred me to the fine print. (actual words used) This experience left a sour taste in our... Read more

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I went to Pearle Vision Center in Columbia,Mo. on Feb27th for eye exam and to order new glasses. Mar.5th 2016 went back to pickup my new glasses and they were ordered wrong with no transition which I paid for and was seeing blue lines with them. They said no problem that they forgot to order transition and would get that done in few days. Went to pickup my new glasses tonight Mar.14th and guess what WRONG AGAIN. Still seeing the blue lines and this time they say its because needed to order anti reflective lens. I live 35 miles away from Pearle... Read more

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I purchased 4ea glasses from Pearl Vision at Plaza Del Caribe Suite 269 2050 Ponce Bypass, Ponce PR 00717. Phone # (787) 840-0909 at a cost of $2,043.80. The problem is mostly with the sales associate not looking into the issue (the facts) before talking to the customer. When I tried my glasses for 7 days I had problems with distance and reading. They took them for repair and when I received them I still have problems with them (the glasses has been in twice for repair). Saw the Dr. and he explained to me that the glasses are not the... Read more

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Yeah I went to provision store located at 18275 Biscayne Boulevard 33160 I was trying to purchase a set of frames I had insurance coverage to I meant they were willing to pay $140 and I was looking to pay the difference at that time the lady told me that I had to wait two days that she had to get a hold of the manager to approve it Wasted all my time I ended up leaving from there Did the same thing in four eyes my insurance pay for them and I was happy and left with my glasses on my face Recommend for anyone to go there because there just... Read more

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I have been waiting on glasses since August...all I get is excuses and tge run around. Add comment

horrible service lady who fit my glasses was a rude *** never want to go back. don't even want to go back to pick up my glasses. Add comment

Your prices on frames and lenses are extremely to high ridiculous. And the serves sucks in chicago riverpoint have been going there over 9 years never again . Add comment

One of the WORST customer service ever experienced. This place should learn how to treat customers. I went to this place with my 2 kids 9 and 10 years old my daughter have some cough. We filled the form and stepped aside for pre-test this lady came with Lysol and sprayed the whole place right in front of us where we were sitting. Then Dr. came and asked me is something wrong with my daughter at that point I decided to walk out. No apologies of any sort was given. Terrible service. Terrible service. Terrible service. Read more

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I find the pearl vision in Norwalk not to be a place to shop for glasses I found the receptionist to be rude and out of control. She should not be in customer service. The other help was dancing with her head set on in front of the mirror. Add comment

Laurel store. While the staff was friendly and helpful, the store is filthy and in disrepair. Carpet bubbling up and stained. The equipment was dirty as well. For something as sensitive as eyes I'm surprised the health department isn't all over thus place. I'll never go back. Zero stars Add comment

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