Pearle vision Complaints and Reviews

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Pearle vision
Main address: 4000 Luxottica Place 45040 Mason OH
1-800-YES-EYES, , http://customercare.pearlevision.com/app/ask
  • 138 complaints
  • $21.1K claimed losses
  • $153 average
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  • 1 day ago
  • Other
  • Rochester, Minnesota
  • Lenses
  • 10

My husband and I were inquiring about ordering new lenses and possibly purchasing new frames. We asked about what we felt, were the tremendous frame prices. She immediately coped an arrogant attitude and said..."It'll cost $412 for each pair." When she saw our look of astonishment at the cost for LENSES ONLY, she came back with.."Maybe you should do some shopping around." We feel she just was... Read more

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  • Aug 06
  • Eye and Ear Care
  • Scratched Glasses Replacement
  • 42

I bought glasses at Pearl Vision in Skokie last August, (2013). I brought the glasses back because the right lens had multiple small scratches. They replaced the lens but I noticed that both lenses are covered in small scratches. I went back to speak with the manager and she told me that I would have to pay $81.00 (under warranty) to get the lens replaced. She said the scratches had nothing to do... Read more

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  • Jul 23
  • Eye and Ear Care
  • Lely, Florida
  • Lenses Purchase
  • 65

I went to Pearl Vision at store#6588 Coastland Mall Center 1894 N. Taimiami Trail, Naples, Fl. 34102 on 7/11/14 and placed an order for a pair of sunglasses, lenses only, I already supplied the frame. I had previously purchased a pair of regular glasses for myself and my wife and spent over $1,000 dollars there. Not only did I not receive the buy 1 get one free option like my wife did, whom had... Read more

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  • Jun 30
  • Eye and Ear Care
  • Gurnee, Illinois
  • Glasses
  • 1
  • 26

On 6-5-14 I placed an order for glasses at a Pearle Vision Store in Gurnee IL, they have called me up to the store on two occasions and I still do not have what I paid for! The Customer Service people talk nice however to this date 06-30-14 have not supplied me with my glasses. I want my money back now and being told I will need to return to the store after some one contacts me to possibly get my... Read more

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  • May 07
  • Eye and Ear Care
  • Cuyahoga Falls, Ohio
  • Designer Frames
  • 23

The Cracks (not scratches), begin at the lens ends and grow at a rapid rate ~ there will be numerous ones ... I was extremely careful in how they were cleaned, only to find that one fine crack that will soon turn into a many lengthy ones ! I would return to have new lenses put into my expensive frames, only to have it happen over and over again. WHAT IS UP WITH THE CRAFTMANSHIP AND LENS QUALITY... Read more

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  • May 06
  • Eye and Ear Care
  • Shelby, Michigan
  • Eyeglasses
  • 45

Went in the middle of March to get new glasses. Had eye exam and had my own frames, so I only had to order lenses. Placed the order that day and took over 3 weeks to get my glasses. Come to find out after I finally called was told that my glasses had actually come in 4 days earlier, but no one called me. I tried my glasses on in the office and they didn't seem to be quite right. It was as... Read more

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  • Mar 04
  • Eye and Ear Care
  • North Tonawanda, New York
  • Eye Exam
  • 3
  • 60

I have been a loyal pearle vision customer for over 10 years. I had run completely out of contacts (yes, I know my own fault) and called to order more. Apparently my eye exam was overdue and I could not get in for an appointment until 7 days later. I asked for a single pair of contacts to get me through the next week. After speaking with the doctor, they said, "Sorry can't help. Doctor told me... Read more

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  • Dec 23, 2013
  • Eye and Ear Care
  • Lawton, Michigan
  • Refund
  • 54

Ordered a pair of non-prescription sunglasses for my husband as a Christmas gift. (The pair in the store was scratched) I was told it would only take a week. That was December 8, 2013. It's now December 23,2013 and never received a call that they came in. Long story short, the employees are unprofessional, rude, and extremely unorganized. (They had issues finding my prescription glasses the... Read more

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  • Nov 01, 2013
  • Eye and Ear Care
  • Broken Arrow, Oklahoma
  • Eyeglass Lenses
  • 1
  • 56

Had done business with Dr. Ross owner of the Pearl Vision in Broken Arrow, Okla. for 15 years and several pairs of expensive glasses. Last set purchased from them were $450. Have a problem with Anti-Glare where it make the glasses look foggy/cloudy and was told they would replace the lens for $310. (only 30% off ) Not very happy with that poor of quality lens in a $450 set of glasses and how... Read more

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  • Oct 23, 2013
  • Eye and Ear Care
  • Eyeglasses
  • 1
  • 58

We went to purchase our sons first pair of glasses. The sales person told us that depending on the type of frames, that we could get them the same day. After we were done, we were told because we were getting Polycarb lens that it would be 7-10 days, but there was a good chance it would be in 5 days. We called after 9 days only to be told that the person who fits the frames is on vacation and... Read more

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