Their lab broke my very expensive frames. The first words out of the technician's mouth when she called to tell me were "I told you we would not be responsible". When I got there (so they could reimburse the lens fee, apparently can't be done over the phone) they made sure to tell me (and show me) how "old and brittle they were". Ok, it's my fault their lab was careless with my "old and brittle frames". They offered to replace my frames with a cheaper pair, of course, but I wanted a discount on the lenses since I was not getting my frames. No go. I would not have put this negative review up had the technician said to me when she called "this is what we can do for you" instead of telling me right off the bat how they were not responsible, tsk, tsk. I've no idea who trained the women here in customer service but they need to go back. Oh, when I walked in that last day the same tech who called was talking to a young man. Young man: "but I did not order Transitions" on the lenses. Tech: "but you DID order Transitions". Yeah. In retrospect it was MY fault for taking my pricey frames to a chain. Ugh. Never again. Beware they WILL blame YOU for THEIR mistakes! 129c999
 Comments (1) |
| 1. Written by Pearle Vision on January 16, 2012 from cincinnati, ohio, US Hello I'm Theo with Pearle Vision, I'm so sorry to hear you are not happy with your experience. If you care to share details, including the store you visited and your contact information, I'd be happy to look into this to see if there is anything I can do to help. You may email details to me, Theo, at Thank you, Theo |
 |
| Comments on Broke frames, cheap replacement, no discount on lenses. | |
• Keep the topic of messages relevant to the subject. • Personal attacks will be deleted. • No Links or Scripts. |
