Pearle vision Complaints and Reviews

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Pearle vision
Main address: 4000 Luxottica Place 45040 Mason OH
1-800-YES-EYES, ,
  • 136 complaints
  • $20.6K claimed losses
  • $152 average
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  • Mar 09, 2011
  • Supermarkets and Malls
  • Orr, Minnesota
  • Eyeglasses
  • 11
  • 246

We have had exams and bought eyeglasses from Pearle for about 12 years. I would estimate a minimum of 20 pairs of glasses and sunglasses. We are 350 miles form the nearest Pearle. My glasses broke so tried to ordera pair online to get me through and I called to get my PD and was told rudely that they don't give out that info. The manager was not available and the second person was just as rude... Read more

Was this review helpful? 7 1

  • Feb 05, 2011
  • Supermarkets and Malls
  • Dallas, Texas
  • Transitions
  • 2
  • 75

Pearle Vision advertises Buy One Pair, Get one Free. With or without insurance, they mean $100.00 off the second pair of frames. I purchased two pair anyway for nearly $500.00 with the designer frames having transition lenses. When I returned later to ask why my lenses do not get darker in the sunlight, the rep grew defensive and used an ultra violet light machine to prove they would tint. I... Read more

Was this review helpful? 0 0

  • Dec 30, 2010
  • Supermarkets and Malls
  • Springfield, Missouri
  • Eyeglasses Pearl
  • 34

I paid over $400.00 for new eyeglasses in Dec 2008. Exactly 12 months later Dec. 2009 the lenses were cloudy due to a coating wearing off. I used their cleaning solution and only cotton cloth to clean. They replaced the lenses with the same type of lens over my protests. Now exactly 12 months later to now in Dec. 2010 the lenses are again cloudy from the coating coming off. I called Pearl and... Read more

Was this review helpful? 0 5

  • May 15, 2009
  • Supermarkets and Malls
  • Plano, Texas
  • Glasses
  • 40

This happened to me in 2006 in the Homewood Pearle vision. I was a faithful customer until I went into this store on a new years eve with an appointment. I was going to be ten minutes late for the appointment, so I called ahead and asked if I could still come for a vision test and to possibly purchase glasses. The woman working that day told me that I could. It was about 1pm after we completed... Read more

Was this review helpful? 0 0

  • Sep 28, 2008
  • Supermarkets and Malls
  • Winnipeg, Manitoba
  • Magnetic Sunglasses
  • 5
  • 68

I had my purse stolen so I went to the Pearle Vision in Winnipeg, Manitoba to get a replacement pair of magnetic sunglasses, and was told I would have to order another set of frames to get the sunglasses. Oh! they would then give me 50% off of the frames and give me the sunglasses. Now call me crazy but I'm not about to pay $150.00 for a pair of sunglasses (my frames were $300); when it... Read more

Was this review helpful? 0 1

  • Sep 15, 2008
  • Supermarkets and Malls
  • Atlanta, Georgia
  • Coach Mat
  • 3
  • 187

I ordered frames and lenses late Saturday from Pearle Vision Center in Woodstock, GA and called first thing on Monday morning to cancel and was told there is a no refund policy. Yet, the policy was never disclosed to me in writing or verbally and it isn't posted in the store. The vision center has to order the frames and has to order the lenses, so the product has not even been made. To add... Read more

Was this review helpful? 5 0

  • Aug 08, 2008
  • Supermarkets and Malls
  • Vancouver, British Columbia
  • 13
  • 119

I travelled to a Pearle Vision outlet after seeing a tv ad saying 'buy one pair of glasses, get the second pair free'. After I looked around at frames, and made my choice, I was told one pair would be $373 and the other $323. Clerk told me the two for one didn't apply to my prescription! Few days later, I went again, a different clerk told me any second pair should be free if undeofr... Read more

Was this review helpful? 0 0

  • May 04, 2008
  • Supermarkets and Malls
  • Norfolk, Virginia
  • Dolce Gabanna Glasses
  • 3
  • 23

I also was a victim of Pearle Visions poorly done eyeglasses. I ourchased a very pricey pair od Dolce and Gabanna glasses in the 300+ price range which made me feel confident that there was no way anything could go wrong............well it did, and very suprisingly after the glasses were no longer covered under store warranty, about 3 months. The lenses on both eyes have so many cracks in them... Read more

Was this review helpful? 0 0

  • Apr 29, 2008
  • Supermarkets and Malls
  • Calgary, Alberta
  • Rb606725115216140
  • 5
  • 93

In June 2007 I, foolishly tried a new oculist, Pearle Vision, for a new pair of glasses. Although delivered on time, the first pair cracked in one day. Upon return the friendly assistant, promised a repair in one day, again delivered on time. This pair lasted three days before they cracked. Again I return to the store, and the now embarrassed assistant, states the chief oculist or lens grinder... Read more

Was this review helpful? 0 0

  • Apr 08, 2008
  • Supermarkets and Malls
  • St. John, New Brunswick
  • Eye Glasses And Lenses
  • 7
  • 70

I've just paid $578 for new frames and lenses. I couldn't believe what I was hearing when I picked up my first pair and was told no complimentary bottle of cleaner. I JUST PAID $578 and they can't even give a bottle of lens cleaner??? How CHEAP CHEAP CHEAP is that. I've purchased my glasses from this particular store on many occasions when it was owned by another company and have... Read more

Was this review helpful? 0 2
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