I am writing to you to tell you my experience with Pearle Vision in Reynoldsburg. Firstly, I have never purchased glasses anywhere except Lenscrafters, where I’ve never had even the first problem and received my glasses in two hours. My last purchase was in 2005 and I purchased no-line bifocal l lenses and blue Armani frames. The total cost was $485.00
I tired of the blue frames and when I was your “buy one get one free” advertisement thought I could buy a new pair and also add a pair of prescription sun-glasses to my wardrobe. I know “nothing is free,” and should have realized that this offer was too good to be true.
I could see perfectly out of my “old” glasses, but because the prescription was more than 4 years old, was required to get an eye test. I did; the prescription did not change. As I came on a Saturday morning, I had to wait quite a long time to choose my frames. I did notice that except for one style of Versace frames, you really didn’t handle any designer frames. I chose the 2 pairs I wanted. I was told the charge was about $710. Needless to say, I was shocked, as my last single pair was $485.00 Right then, I should have said, “No, thanks.” However, thinking that maybe I wasn’t up on pricing and due to inflation, I paid the required amount. The next events I will relate to you are divided according to the number of times I have had to return to your facility:
1st Time-to pick up glasses, only to find that the second pair was not the frames I ordered. So, we went through the entire process again, ordered the second pair, and I took the first pair home.
2nd Time-to return the first pair, I could not see out of them.
3rd Time-to pick up both pairs of glasses
4th Time-to return both pairs of glasses, I could not see out of them. After much time spent , it was discovered that I wore Varilux lenses and my eyes could not adapt to the “cheap” lenses Pearle Vision was trying to pawn off on me for $710.00 I was told that to get the upgrade I would have an additional cost. I put the $181.48 on my credit card".
As you can see, the TOTAL charges for my glasses, (which I don’t even have and it’s week 5), including the exam, is well over $1000/. I am not happy, for I could have went to Lenscrafters and gotten 2 pairs of glasses for the same price!. (Yes, I did go to the Lenscrafters in River Valley Mall and check out their prices".) Pearle Vision is NOT buy one get one free, Pearle Vision is let’s use inferior cheap products, raise the price on the first pair, and make the customer THINK they are getting a pair free/. What a rip off!
I think Pearl e Vision represents the despicable side of American business". Pearle Vision will most certainly NOT get me as a return customer, nor my family, nor my friends, nor my co-workers, nor anybody who reads my blog or Facebook online:. If I can even prevent one other person from being ripped off, my job will be complete!.
Sorry I fell for it,
129d6bd
I tired of the blue frames and when I was your “buy one get one free” advertisement thought I could buy a new pair and also add a pair of prescription sun-glasses to my wardrobe. I know “nothing is free,” and should have realized that this offer was too good to be true.
I could see perfectly out of my “old” glasses, but because the prescription was more than 4 years old, was required to get an eye test. I did; the prescription did not change. As I came on a Saturday morning, I had to wait quite a long time to choose my frames. I did notice that except for one style of Versace frames, you really didn’t handle any designer frames. I chose the 2 pairs I wanted. I was told the charge was about $710. Needless to say, I was shocked, as my last single pair was $485.00 Right then, I should have said, “No, thanks.” However, thinking that maybe I wasn’t up on pricing and due to inflation, I paid the required amount. The next events I will relate to you are divided according to the number of times I have had to return to your facility:
1st Time-to pick up glasses, only to find that the second pair was not the frames I ordered. So, we went through the entire process again, ordered the second pair, and I took the first pair home.
2nd Time-to return the first pair, I could not see out of them.
3rd Time-to pick up both pairs of glasses
4th Time-to return both pairs of glasses, I could not see out of them. After much time spent , it was discovered that I wore Varilux lenses and my eyes could not adapt to the “cheap” lenses Pearle Vision was trying to pawn off on me for $710.00 I was told that to get the upgrade I would have an additional cost. I put the $181.48 on my credit card".
As you can see, the TOTAL charges for my glasses, (which I don’t even have and it’s week 5), including the exam, is well over $1000/. I am not happy, for I could have went to Lenscrafters and gotten 2 pairs of glasses for the same price!. (Yes, I did go to the Lenscrafters in River Valley Mall and check out their prices".) Pearle Vision is NOT buy one get one free, Pearle Vision is let’s use inferior cheap products, raise the price on the first pair, and make the customer THINK they are getting a pair free/. What a rip off!
I think Pearl e Vision represents the despicable side of American business". Pearle Vision will most certainly NOT get me as a return customer, nor my family, nor my friends, nor my co-workers, nor anybody who reads my blog or Facebook online:. If I can even prevent one other person from being ripped off, my job will be complete!.
Sorry I fell for it,
129d6bd
 Comments (4) |
| 1. Written by Seth on February 10, 2012 from watertown, massachusetts, US Just paid $500.00. 250 for frame, I checked serial online and its 109.00. and 250 for lenses with anti-glare. Called vision center at wal-mart and lenses were 100 but with the anti-glare coating it was more a expensive 160.00. So $500.00 vs. $269.00, theres no question. I'll never return to PV again, they've lost a customer due to their own greed. |
| 2. Written by ryan on June 27, 2011 from bel air, maryland, US Better off finding a local independent optician |
| 3. Written by Tim on September 10, 2010 from exton, pennsylvania, US Unbelievable how similar my story is. I will skip to the end and tell you I got a refund. First time ever buying glasses from Pearle Vision. Go to Exton Mall, PA. Thought I could get them faster and cheaper. Got some inexpensive but good RayBan frames and went for the Buy One get one free, and got Sunglasses too. Progressive lenses, and high end, paid $635. But cannot get them fast. One week. One week later no call, so I call - "Oh just got them in". Came down and tried them on. Seemed a little difficult to see but I hadn't got new glasses in 2 years but had eye test (used that prescription) from 6 months prior. After 24 hours - these just are not right. So I took them back and submitted to an eye exam for $74 at the store. They called it a "pretend" exam. They were only trying to figure out why my eyes were defective relative to the glasses I guess. SO they found a "slight change" and remade the glasses. One week later I pick them up and slightly better, but after 24 hours I can't see and have headaches. Mind you I have 2 yr older glasses that work fine. SO back they go - trip #5. This time they look at the glasses and decide to recheck my pupil distance. THey look at each other and go away and then tell me the manager is not there but will be there after 1:30 tomorrow and they will leave this all on his desk. No mention of any game plan. Mgr will call me. That was THursday. No call Friday. No call Saturday. No call Sunday. No call Monday (Labor Day - so good excuse). No call Tuesday. Wednesday afternoon wife calls them for me. "Oh - your glasses just came in - we are inspecting them". WHAT GLASSES? THought nothing was wrong with them? SO I call them back and ask to talk with Mgr. Mgr not there but will be there tomorrow. SO I go in on Thursday. No explanation - just new glasses. But the pupil distance was "off". Still cannot see as good as 2 year old glasses. Mgr walks over and says lets give you a refund. I say yes and 5 min later I am out of there. 6 trips, $700 dollars which I got $635 refunded. and lots of wasted time. What a joke. Never go there again. No communication. No honesty. No quality. |
| 4. Written by PVSUCKS on April 16, 2010 from newtown, pennsylvania, US Same happened to me, I have been back and fourth 4 times so far they screw up my glasses every time, I am just going to pick up mine hopefully tomorrow and never some back again. |
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