I went into a local pearle vision because I have used them all my life in the past with no issues. I got an eye exam right away and picked out frames from them. After paying for everything I realized my prescription was wrong, I tried going back to get a refund as I...Read more
Took the glasses into the store. They said they cannot fix them, and I would have to pay for a new lens. I have worn glasses for over 35 years, and I have never had a problem with glasses scratching. Especially in the first 2 months! There was another customer in the...Read more
I called to make an appointment and told them THEY SENT ME AN EMAIL WITH BUY ONE GET ONE PAIR FREE! Now they sent this to me! I have went to them in the past. So I went to make an appointment and told them of the email I received from them "buy one get one free" and...Read more
Pearle Vision Receptionist Review
Receptionist was rude and over charged my daughter for a sitting fee for contacrs only. My family will not return!!
The advertised special said "buy a pair of glasses, get a free pair of sunglasses." My regular glasses were ok. My sunglasses had a defective frame, which was not defective when I picked it. The staff insisted nothing was wrong. Won't be going back.
Pearle Vision Customer Care Review
Very bad customer service. Executives are very arrogant. They don't treat well.
I have been waiting on glasses since August...all I get is excuses and tge run around.
The service at this location is absolutely horrifying to say the least! Both pair of my son’s glasses broke so I set up an appointment right away as it was close to check up time. The visit with the doctor was fine, the issue came in at the front desk. I explained to...Read more
I mistakenly bought a Groupon for an exam/eyeglasses discount package for Pearle Vision. The eye doctor was very good, but the support staff are the absolute worst I have ever encountered. They do not know what "service" is, they just try to upcharge you for every...Read more
Went to Pearle Vision Ferndale, MI for simple reading glasses. I was told 7-10 days but "probably sooner". 7 days-nothing, 10 days-nothing. I called and was then told it was 7-10 business days. 10 business days pass and still nothing. Called again, now it's 14 business...Read more
I purchased some glasses for my daughter and I. I was encouraged to get the insurance. I purchased it for my daughter because she always break her glasses. To make a long story short, I took the glasses to be repaired (the arm was broke). I was advised it would be...Read more
I have what i like to think is a rimless pair of glasses that is nothing out of the ordinary. However i was beginning to think otherwise when i set out to have my glasses repaired as one of my lens had come loose. mos t places i visited did not have a clue as to what...Read more
Peare Vision misdiagnosed my 5 year old with an astigmatism in her left eye that required her to wear glasses constantly. Good thing I had enough sense to get a second opinion! I wonder if the optometrists there know how to actually perform a true exam or only rely on...Read more
I had a very badly damaged frame, in particular the right arm, thought it might have to be replaced. Karen used several sets of small pliers, slowly and carefully manipulating and adjusting the frame, even cautioning me that if it were to break, then it would need...Read more
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