Anonymous

Short Review on March&nbs-04:00;15,&nbs-04:00;2017

The advertised special said "buy a pair of glasses, get a free pair of sunglasses." My regular glasses were ok. My sunglasses had a defective frame, which was not defective when I picked it. The staff insisted nothing was wrong. Won't be going back.
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Reason of review:
Damaged or defective
Anonymous
map-marker Sugar Land, Texas

Big Mistake

I mistakenly bought a Groupon for an exam/eyeglasses discount package for Pearle Vision. The eye doctor was very good, but the support staff are the absolute worst I have ever encountered.

They do not know what "service" is, they just try to upcharge you for every single thing possible and are so rigid in the way they treat their customers. Several bad experiences there ended up costing me more money and a lot of hassle. The most recent one was an insurance reimbursement claim that was denied because their receipt did not clearly describe or itemize what the various charges were for, which I agreed with. They would not reissue the receipt or provide any documentation to clarify the charges, even after I told them that I would not get reimbursed unless they did.

As long as they get paid their ridiculously high prices, that's all they care about. Zero customer service from Pearle Vision.

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Reason of review:
Poor customer service
Anonymous

Pearle Vision Customer Care Review

Very bad customer service. Executives are very arrogant. They don't treat well.
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Reason of review:
Poor customer service
Anonymous
map-marker Clarksville, Tennessee

Pearle Vision - Eyeglasses Repair Review from Clarksville, Tennessee

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I purchased some glasses for my daughter and I. I was encouraged to get the insurance. I purchased it for my daughter because she always break her glasses. To make a long story short, I took the glasses to be repaired (the arm was broke). I was advised it would be twenty five dollars to fix that. What was the purpose of me purchasing the insurance? This was my first time at this company and my last. I will continue to go to Americas Best. I will get the glasses fix somewhere else. I will not suppose this business again!
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Reason of review:
Warranty issue
Anonymous
map-marker Birmingham, Alabama

Only place i could find with skilled labor of any kind

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I have what i like to think is a rimless pair of glasses that is nothing out of the ordinary. However i was beginning to think otherwise when i set out to have my glasses repaired as one of my lens had come loose. mos t places i visited did not have a clue as to what my glasses even needed and some even tried to sell me new glasses as mine were not repairable. i was visiting world market on hwy 280 and saw a pearle vision next door so i decided to take glasses in there to see if they could help me. i was greeted by what turned out to be the manager of the store. He explained to me what had happened to glasses and even though i did not buy them from him he gladly repaired them in about 20 minutes at no charge! Very nice and professional. I will definitely consider them in the future
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Pros:
  • Knowledgeable staff
Reason of review:
knew what he was doing
Anonymous
map-marker Arlington, Texas

UNLAWFUL DECEPTIVE PRACTICES

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These people are deceptive in their disclosure about the cost of glasses. Told me 3 times they have a mix and match for $300 or half off if no insurance or buy one get one free. Picked the lenses and frames, went to check out and it's $810!!!! Of course I halted the order and asked why the difference. They said oh, yeah, huh. Ok. $485. I said what happened to half off of $300?????. They said that was 40% off. Ok...what happened to 50% off? so they dropped the price to $405. I relented since my son's glasses are hard to find.

I ended up finding out my son gave them an old prescription so I called the next morning to cancel the prescription and don't know how long it will be before he picks up a new one. Asked for a refund. Nope, too late, you signed the line lady. I said that they haven't filled the prescription so it should be no problem for a refund, and if I have to come down there, I'll make a stink. They said then we will call the police. I said, for demanding a rightful refund???? Yes ma'am. I said, well all the reviews of this place are TRUE!!!!

This is how far these people will go to stiff you!!!! Told me to call the manager on Friday, putting me past the legal 3 days to get a refund. So I said fine, I will bring you a letter that states to NOT FILL THE ORDER SO THERE IS NO ISSUES LATER and that I want a refund because I am in and out of town and have no guarantees if and when my son will return with the correct prescription. They were ok with that. Then told me which store the manager will be at in the next 2 days. I have also called my bank and got a dispute number for my debit just in case the manager gets stinky. I suspect he will since the employees have free range of being *** at the drop of a hat. He's obviously condoned this behavior all in the name of sales.

This business is too highly priced and the quality is nothing special, if not low end quality. They use deceptive and intimidating practices. They don't scare me, only them stealing my money and not honoring rightful business practices.

Recommend saving yourself a long term toxic relationship with this company and go somewhere, anywhere else.

Further notes: I called the manager on Friday, as requested. He was out. Left him a message to call me back. 2 hours later I received a call that the glasses were done (hey folks, that's not even 72 hours later!!! Who does that? Pearle Vision when they want to steal your money). I told them NO, I cancelled this order on phone first thing the next day (after ordering them) and hand delivered a letter that same day, stating I want the order cancelled and refund of my money. If my order was in process or done after telling them to cancel twice, it's because they purposely ignored my request to bully me out of $405. Instead they told me they called my doctor for a new prescription. I said, cancel the order and refund my money! So, obviously they knew I wanted it cancelled, had not filled it yet, and went ahead and filled it anyway. DECEPTIVE. I had a hunch this is how far they would go based on 800 other reviewers.

None of what they say makes sense to any sane, honest person. I have filed a dispute with my bank for the return of the charges, as well as sent CRRR letter to the manager, general manager and a faxed copy of all letters to my bank. I fully expect Pearle to refuse the letters. So I'm prepared to follow legal guidelines and resend them 2 more times. My son and I will make no phone or personal contact for ANY reason. I can see going down there to demand my money back a way for them to a) throw the glasses at me, and b) call the police if I say anything while they lie about what I do or say.

It's already toxic. Please warn everyone to stay away from these people.

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Loss:
$405
Cons:
  • Lies and deception
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous
map-marker Carrollton, Texas

Fixed my frame

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I had a very badly damaged frame, in particular the right arm, thought it might have to be replaced. Karen used several sets of small pliers, slowly and carefully manipulating and adjusting the frame, even cautioning me that if it were to break, then it would need replacing, and there is no guarantee, the frame is aged and weak, but saving me from paying another $150 or so.

This is very much above and beyond what was expected, and takes a great deal of patience.

I am most grateful for this, and she deserves the highest possible recognition, thank you very much. Paul R.

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Pros:
  • Quality of service
Reason of review:
high quality repair
1 comment
Guest

The review says Carrollton, TX.

I typed in Richardson, TX, and Richardson is the proper location.

Anonymous
map-marker Bourbonnais, Illinois

Misdiagnosed

Peare Vision misdiagnosed my 5 year old with an astigmatism in her left eye that required her to wear glasses constantly. Good thing I had enough sense to get a second opinion! I wonder if the optometrists there know how to actually perform a true exam or only rely on the results of those machines.

And the prescription they gave was super high - trying to give my kid headaches to make an extra buck??? Shame on you. What a poor practice!!

Never going back to this place who either hires unknowlegable optometrists to represent them or misdiagnoses customers to make money on their products.

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Anonymous
map-marker Stamford, Connecticut

Pearle Vision Stamford, CT.

I've been going here for about 15 years and real like Dr. Eisner. The problem is there prices on glasses and lenses. You would think with insurance the price would be better, but it's not. My insurance is EyeMed. Do you know who owns EyeMed and Pearle Vision? It's an Italian company called Luxottica. Look that name up and you'll see all the other vision and insurance companies they own. They set the price very high because there is hardly any competition! 60 minutes had a special on Luxottica and its shady! If you price shop at a store that they don't own ( Costco / Walmart), you'll see the price at least 2/3 less! I ordered 2 pair of glasses for $900.00 that they won't refund or discount it more to get the price down. This is from there web site "Our guarantee

If for any reason you aren't 100% satisfied with your eyewear purchase, you can return it. Bring the merchandise back in its original condition within 30 days of your purchase and we'll make things right."

I could get them from Costco for $300.00! This is a big difference in price. It's called price fixing!

This is the last time I go to Pearle Vision!

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Reason of review:
Pricing issue
Anonymous
map-marker Ponce, Ponce

Sales Associates speak without facts.

I purchased 4ea glasses from Pearl Vision at Plaza Del Caribe Suite 269 **** Ponce Bypass, Ponce PR 00717. Phone # (787) 840-**** at a cost of $2,043.80. The problem is mostly with the sales associate not looking into the issue (the facts) before talking to the customer. When I tried my glasses for 7 days I had problems with distance and reading. They took them for repair and when I received them I still have problems with them (the glasses has been in twice for repair). Saw the Dr. and he explained to me that the glasses are not the problem the third time he examined me. The sales associate; after I brought them back for the 3rd time and without looking into the issue said but not directly, that I was at fault. Who is the professional? I know that Pearl Vision has been in business for a while and to have a sales associate insult you it’s beyond me. She mention that they would not pay for the repairs. I asked to speak to the manager to no avail. She finally took one of the glasses and asked for me to bring in the receipt. Isn’t all this back and forth on their computer? I will be back to the store to bring her the receipt. My wife has the issues with her glasses as well. I had to pay extra to remove the bifocal from the sunglasses. I’m still processing this one. I believe it doesn’t matter how many times I have to take the glasses back for repair. If the sales associates do not know how to work with glasses then they need to be schooled. If this becomes a hassle I will ask for my money back for me and my wife’s glasses.
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Loss:
$2044
Cons:
  • Not repairing correctly
  • Way i was treated
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Fort Worth, Texas

Groupon and Pearl Vision

Bought a Groupon to receive a discount at Pearl Vision as gift for my wife. Should have called them before I made the purchase. They wanted $139 for frames and told us that progressive lenses start at $309. More than we normally would pay. A word to the wise, if Groupon and Pearl seem to good to be true....call and get the details before buying and being surprised. To be sure, we let Groupon know how we felt about the deal and they correctly referred me to the fine print. (actual words used) This experience left a sour taste in our mouth about Pearl Vision.
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Reason of review:
Pricing issue
1 comment
Guest

Pearl Vision Groupon is a ripoff. You pay $49 to get $225 worth of glasses, but even with the cheapest frames and cheapest lens material you will have to pay additional money for your glasses.

The groupon is only to get you into the store to up-sell more stuff.

The staff at Pearle was helpful and knowledgable but the groupon was not worth it. Get your prescription and order online for a better deal.

Anonymous
map-marker Moberly, Missouri

Terriable service

I went to Pearle Vision Center in Columbia,Mo. on Feb27th for eye exam and to order new glasses.

Mar.5th 2016 went back to pickup my new glasses and they were ordered wrong with no transition which I paid for and was seeing blue lines with them. They said no problem that they forgot to order transition and would get that done in few days. Went to pickup my new glasses tonight Mar.14th and guess what WRONG AGAIN. Still seeing the blue lines and this time they say its because needed to order anti reflective lens.

I live 35 miles away from Pearle Vision and now will have to make another trip there to get my glasses which was no fault of my own. They were supposed to order glasses just like the old glasses.

Never again after I finally get my new glasses will I ever go back to Pearle Vision. All of this was at my expense with no discount or refund of any kind.

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Cons:
  • Not repairing correctly
Reason of review:
Not as described/ advertised
Saskia Mbn
map-marker Calgary, Alberta

I am very frustrated with my new glasses

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Pearle Vision - I am very frustrated with my new glasses

I have bought new glasses here just recently and I am not happy. The seller has not told me that with my vision the lenses would be so thick.

Now I cannot change my plastic lenses to glass lenses to make them thinner because this company does not work with the glass. And they have advised me to change the frame instead to smaller one but they cannot offer anything of a good brand because my frame size is 48-49. Almost all they have is 50 which is too big for me. They refused to make refund as well so now I have ugly glasses.

Several other companies offered to make glasses with glass lenses for two-three weeks or order a frame of a smaller size. I do not understand why it is impossible here and I think I have made a mistake when I bought my glasses in Pearle Vision.

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Cons:
  • Low quality of service
  • Not flexible
Reason of review:
Poor customer service

Preferred solution: Full refund

Delia Icg
map-marker New Hyde Park, New York

Terrible service worst customer service

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One of the WORST customer service ever experienced. This place should learn how to treat customers. I went to this place with my 2 kids 9 and 10 years old my daughter have some cough. We filled the form and stepped aside for pre-test this lady came with Lysol and sprayed the whole place right in front of us where we were sitting. Then Dr. came and asked me is something wrong with my daughter at that point I decided to walk out. No apologies of any sort was given. Terrible service. Terrible service. Terrible service.
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Reason of review:
Poor customer service

Preferred solution: People should avoid this place

Anonymous
map-marker Redford, Michigan

Glasses Review

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I have been waiting on glasses since August...all I get is excuses and tge run around.
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Reason of review:
Order processing issue
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