Pearle Vision
Reviews and Complaints
Poor quality glasses from Pearle Vision Apple Valley MN
LIED ABOUT REFUND POLICY
I PURCHASED THE RAY BAN EYEGLASS FRAME ONLY AND TRIED TO GET A REFUND IN ORANGE PARK, FL AND WAS TOLD I'D HAVE TO GO BACK TO GAINESVILLE, FL WHERE THEY WERE PURCHASED. I WENT BACK THERE AND WAS TOLD THAT THEY DO NOT GIVE REFUNDS, ONLY EXCHANGE!!
THAT WAS NOT STATED AT TIME OF PURCHASE WHEN I ASKED THAT EXACT QUESTION!! I WILL NEVER DO BUISNESS WITH THIS COMPANY AGAIN. I'D FOUND GUESS GLASSES AT VISIONWORKS, I HIGHLY SUGGEST GOING TO THEM. VISIONWORKS TRIES YO BRAINWASH THEIR CUSTOMERS INTO SPENDING MORE MONEY THAN YOU NEED TO!!
EX.. THEY TRIED TO GET ME TO TAKE A NEW EYE EXAM WHEN I ALREADY HAVE A 2 YEAR SUBSCRIPTION WITH 16 MONTHS REMAINING. IN THE END I SPENT $100 EXTRA OUT OF POCKET AND $338 TOTAL OUT OF POCKET. $130 FRAME ALLOWANCE AND $20 LENS COPAY WITH SUPERIOR VISION INSURANCE!!
P.S. FL GUY
All those sales people and they are to short staffed to make my glasses??
BAD customer service!!!
After being a client at this store since DAY ! I had
previously enjoyed a great relationship with all the employees. They would treat me with respect and good
service. Things declined in 2010 when they lost one of
their good employees, then again the next year. The people
they hired for replacement employees are rude and ex-
tremely unhelpful and truly lack customer care. Not
Bonnie or Dr. but just about everyone else in the office
Went elsewhere in 2012-WAY better service!! I didnt expect
special service BUT I had been a customer for 20 years
and was treated as a "problem customer" if I questioned
ANYTHING.
Never go there if you want a good service
Pearle Vision in West Orange,New Jersey
Please see additional comments below. There was no attempt to resolve the manner or even apologize for their misleading service.
Didn't get the second pair as advertized
Pearle Vision broke my Nikon lens and resfuses to replace it
Ms Renne Fericci, the Chesterfield Town Center Pearle Vision store manager called me today. She refused again to replace the broken Nikon lens and instead she asked me to call Pearl Vision Customer Relations phone numnber at 1-80*-***-****.
I called and there was no answer, just an answering service. I am seriously considering taking this case to the Small Claims Court.
Pearl Vision Motto is a LIE!!!
Pearle Vision Briarwood Mall
Burberry glasses hindge
Vastly Overcharged
Pearle Vision, Rego Park, NY
Beware of "fitting fee"
i have vision insurance and was hoping to stay within the limits of my plan coverage when i went to Pearl Vision. However, after my eye exam and subsequent ordering of contacts, I found I was billed $244.00 for a "fitting Fee" that is NOT covered by insurance.
Fitting fee for what? Just a hidden fee to rip consumers off. this fee is mandatory for ordering contacts or glasses. I will never use Pearl Vision again.
BE warned. ASK ahead of time about all fees or you will be ripped off. Plus they billed my insurance company and additional $25.00 fitting fee. I am sure my insurance provider is unaware of this.
I am going to them next. Pearl Vision is a RIP!!!!!
Pearl Vision motto is 100% LIE!
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Pearle Vision will rip you off no matter what. Good luck dealing with them.
its not pearle vision's fault that you eyelashestouch your glasses :( :(
Hello, thanks for sharing your experience. I am with Pearle Vision Customer Care and I am very sorry to hear about your glasses.
Please email Icare@***.com with your contact information as I am happy to try to help.
You may also contact us directly 1 80* *** **** (option 4) and anyone will be happy to further assist you.