February 2009 I bought a new pair of glasses from Pearle Vision at Quail Springs Mall. I had a bad feeling about it when the sales people there didn't seem to be very service or customer oriented.
Anyway I placed the ordered and picked up the glasses about a week later. After a few months I noticed in the right lens there was a defect appearing in the right lenses that looked like a manufacturing defect and the lenses themselves seemed to be becoming pretty scratched and worn more than they should for just having them less than half a year. I went back to Pearle Vision Monday August 10th and had one of the sales people look at them and she said yeah they look like they need to be replaced and that they probably could be done for free but I would need to check with the manager but he wasn't there on Mondays and to come back on Tuesday. So I went back on Tuesday August 11th.
The manager was gone to lunch and the sales person took a look at them and said sure we can replace them but the cost will be $305.00. I told her what about your warranty and the defect? She said well if you werent satisfied you had 30 days to return them. Well 30 days is hardly fair since your product seems to be faulty and what about the 1 year warranty?
She said well the replacement lenses were actually $400 and the $305.00 was the warranty replacement cost. Thats the point at which I asked for my prescription and left and went to Eyemasters downstairs where I purchased a brand new pairs of glasses for $219.00 and was treated by their staff with real professionalism and respect and picked up my glasses a few hours later. I did talk to Pearle Visions manager who told me that the sales person I spoke to was incorrect and that the replacement lense cost was not $305.00 but was closer to the $219.00 range and may be free. I will take my glasses in to just see what they will quote me but unless they replace them free I don't think I want their inferior product and will take the frames to eyemasters to put new lenses in the for what will probably be a cheaper price.
For any of you out there who were glasses or contacts I would definitely avoid Pearle Vision since this place seems to be a ripoff and needs to be avoided and closed. I plan to see this store closed down.