Not resolved
4.0
Details
Customer service
Insurance Plans Acceptance
Product or Service Quality
0 comments

I have bought new glasses here just recently and I am not happy. The seller has not told me that with my vision the lenses would be so thick.

Now I cannot change my plastic lenses to glass lenses to make them thinner because this company does not work with the glass. And they have advised me to change the frame instead to smaller one but they cannot offer anything of a good brand because my frame size is 48-49. Almost all they have is 50 which is too big for me. They refused to make refund as well so now I have ugly glasses.

Several other companies offered to make glasses with glass lenses for two-three weeks or order a frame of a smaller size. I do not understand why it is impossible here and I think I have made a mistake when I bought my glasses in Pearle Vision.

Reason of review: Poor customer service.

Preferred solution: Full refund.

I didn't like: Not flexible, Low quality of service.

Company wrote 0 private or public responses to the review from Oct 03, 2015.
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