1.0
Details
Customer service
Diversity of Products or Services
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Value for money
0 comments

Took the glasses into the store. They said they cannot fix them, and I would have to pay for a new lens.

I have worn glasses for over 35 years, and I have never had a problem with glasses scratching. Especially in the first 2 months! There was another customer in the store having the same issue with a pair of safety glasses, and they wouldn't help him either. My husband and I walked out and will not be returning for future eye exams and purchases.

Another lady who heard the exchange followed us out without making a purchase and thanked us for saving her from spending money at the store. So now I will have to live with the scratch until my next eye exam.

Very poor customer service and poor quality. For the amount of money I paid, there should be no reason they should scratch.

Product or Service Mentioned: Eyeglasses.

Reason of review: Damaged or defective.

Monetary Loss: $400.

Preferred solution: I want my lens replaced or fixed. Or I want people to know what a horrible customer service you provide..

I liked: Some of the staff was very nice when picking out frames.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like