I will never use Pearle vision for my eyeglasses/contacts ever again!!! Worst customer service and completely dishonest.
I went in for an eye exam knowing all the co-pays I am responsible for and when I was at the check out to pay, there was an extra $35 fee that was my responsibility. They said it was for the new machine that takes a picture of inside of the eye and it is not covered by the insurance. THE OPTOMETRIST FAILED TO MENTION THIS CHARGE, but he spent 5 minutes explaining how great the machine is!!! HOW DISHONEST.
I said I do not want to pay this charge bc I feel it is not fair to me; it was never brought up or explained in terms of $$$ at all. They kept sending me the bill, which in the end I paid so I don't ruin my credit history, but I felt very ripped off; even after sending in a long letter explaining how unsatisfied the experience was.
At this time and economy, people don't have the money to pay UNEXPECTED CHARGES that you do not tell them up front! They have lost me as the customer; I know for a fact I will not use such a dishonest business and I will make sure to tell others so they don't get ripped off by Pearle as well.
Monetary Loss: $35.