Product: Pearle Vision Customer Care Clear all filters (10 of 10 reviews match)
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The service at this location is absolutely horrifying to say the least!Both pair of my son’s glasses broke so I set up an appointment right away as it was close to check up time. The visit with the doctor was fine, the issue came in at the front desk. I explained to...
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Pearle Vision Customer Care
#1051425
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I mistakenly bought a Groupon for an exam/eyeglasses discount package for Pearle Vision. The eye doctor was very good, but the support staff are the absolute worst I have ever encountered. They do not know what "service" is, they just try to upcharge you for every...
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Pearle Vision Customer Care
#1008530
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Went to Pearle Vision Ferndale, MI for simple reading glasses. I was told 7-10 days but "probably sooner". 7 days-nothing, 10 days-nothing. I called and was then told it was 7-10 business days. 10 business days pass and still nothing. Called again, now it's 14 business...
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1.0
Ferndale, Michigan
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Pearle Vision Customer Care
#1004265
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Pearle Vision Customer Care Review

Very bad customer service. Executives are very arrogant. They don't treat well.
Product
Pearle Vision Customer Care
#990387
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2 hours later I received a call that the glasses were done (hey folks, that's not even 72 hours later!!! Who does that? Pearle Vision when they want to steal your money). I told them NO, I cancelled this order on phone first thing the next day (after ordering them)...
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2.0
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Pearle Vision Customer Care
I didn't like
  • Lies and deception
#855665
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Just had cataract surgery and needed a plain lens (no power) inserted to protect my eye. I was told the cost was $100 which I thought was excessive but I needed it and paid the $100. I just called another optical shop because I will need another one after my other...
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Pearle Vision Customer Care
I didn't like
  • Price
#677317
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I have been a loyal pearle vision customer for over 10 years. I had run completely out of contacts (yes, I know my own fault) and called to order more. Apparently my eye exam was overdue and I could not get in for an appointment until 7 days later. I asked for a single...
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Anonymous
Pearle Vision

Hello, thank you for sharing your feedback and I apologize you are unhappy with your experience. If we can be of any further assistance, please feel free to contact us at 1 80...

PimpdaddyBlueschuck
PimpdaddyBlueschuck

" I was told that the doctor does not make or receive phone calls."Lol!!! You should've referred to him as "your highness" for the rest of the phone conversation with that lad...

Product
Pearle Vision Customer Care
#478040
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After being a client at this store since DAY ! I had previously enjoyed a great relationship with all the employees. They would treat me with respect and good service. Things declined in 2010 when they lost one of their good employees, then again the next year. The...
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Anonymous
Pearle Vision

Hello, thanks for sharing your feedback. I work with Pearle Vision Customer Care, and I am very sorry to hear about your experience. Please email details including your contac...

Tyngsborough, Massachusetts
Product
Pearle Vision Customer Care
#381931
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I've gone to pearle vision for at least 8 years now and the same location ever since it's opened, the one in north shore off the beltway. And in at least the past 3 years I have witnessed how horrible their customer service really is! Every time I go they make...
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Anonymous
Pearle Vision Customer Care

Thank you for sharing your feedback. I'm sorry to hear you're disappointed with your experiences at one of our store locations. Please email iCare@PearleVision.com with your n...

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Pearle Vision Customer Care
#376357
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Their lab broke my very expensive frames. The first words out of the technician's mouth when she called to tell me were "I told you we would not be responsible". When I got there (so they could reimburse the lens fee, apparently can't be done over the phone)...
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Anonymous
Pearle Vision

Hello I\'m Theo with Pearle Vision, I\'m so sorry to hear you are not happy with your experience. If you care to share details, including the store you visited and your co...

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Pearle Vision Customer Care
#288939
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