Pearle Vision Reviews

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Racist Employee

Pearle Vision - Racist Employee
Pearle Vision - Racist Employee
Went to the Pearl Vision on 7151 N Skokie Ave and from the start it was a horrible experience. I had an appointment on Thursday and they text me to reschedule for Saturday August 29th. From the start I was told to wait because they were very busy today. They were the ones who made me reschedule for this day in the first place! Then, the doctor who was helping me yelled at me and said its a simple yes or no when asked which one I see better with A or B. I was very mistreated and felt discriminated from the start. The managers excuse was that the doctor was foreign and I might have misinterpreted what her tone was.
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ID
#2141864 Review #2141864 is a subjective opinion of poster.
Location
Niles, Illinois
Service
Pearle Vision Doctor
Cons
  • Racist
Loss
$69
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

I was mistaken about the circumstances

I called the number and it was closed I looked this morning and the charge appeared and I was not seeing the charge and including the rudeness I jumped to conclusions because I didnt get my receipt Sorry for misunderstanding for that Still not happy with managers behavior

User's recommendation: Beware of managers behavior.

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ID
#2662835 Review #2662835 is a subjective opinion of poster.

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New Reviewer

Glasses ordered, paid for - then they canceled

I called pearls to order a pair of glasses I asked about a military discount He said I was getting a discount already because I am using my insurance. He started treating me like a second class citizen I told him he was a poor manager and said I would prefer to work with the associate. I ordered and paid for my glasses Jeff said he would email me a receipt He never did The charge was removed From my credit card. Order canceled without notification

User's recommendation: Go somewhere else.

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ID
#2662308 Review #2662308 is a subjective opinion of poster.
Location
Edina, Minnesota
Pros
  • Close to my house
Cons
  • Low quality of service
Preferred solution
Deliver product or service ordered

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New Reviewer
Pearl Vision Customer Service icare@***.com To Whom It May Concern: I recently placed an order for glasses at Pearl Vision, 17w685 Roosevelt Road, Oakbrook Terrrace IL - 60181 I have been their customer for over 20 years including at their former address. When I put...
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ID
#2639252 Review #2639252 is a subjective opinion of poster.
Location
Oakbrook Terrace, Illinois
Product
Pearle Vision Eyeglasses
Pros
  • Selection of glasses
Cons
  • Bad customer service
  • Way i was treated
Preferred solution
Let the company propose a solution

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New Reviewer
Pearl Vision Customer Service icare@***.com To Whom It May Concern: I recently placed an order for glasses at Pearl Vision, 17w685 Roosevelt Road, Oakbrook Terrrace IL - 60181 I have been their customer for over 20 years including at their former address. When I put...
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ID
#2637646 Review #2637646 is a subjective opinion of poster.
Location
Atlanta, Georgia
Preferred solution
Let the company propose a solution

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New Reviewer

Defective Lens after 6 months. PV does nothing!

I purchased a pair of glasses in Nov., 20. By May 21, it appeared that some of the coating material was coming off of the Lens on my Transition lens. In my 60 years of wearing glasses, I have never seen this before. Seems like defective lens to me. Pearl Vision will do nothing except take your money and make more. I will take my business elsewhere. Don't do business with Pearl Vision!! D

User's recommendation: DON'T DO BUSSINESS WITH PEARL VISION! (houston).

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ID
#2583876 Review #2583876 is a subjective opinion of poster.
Location
Houston, Texas
Pros
  • No pros
Cons
  • Low quality service and material and only 30 day warranty
Loss
$600
Preferred solution
Full refund
New Reviewer

None service

None service i will never your glass service again simply because i cannot get my glasses adjust after getting eye exam and glasses from you eye glasses from you place of business in Brooklyn park mn.

User's recommendation: Dont use pearl vision because they dont give service after you get your glasses.

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ID
#2574381 Review #2574381 is a subjective opinion of poster.
Cons
  • Customer service is very bad

Complaint

I went for my yearly exam. My bn insurance policy covered 100% plus $100.00 for contacts or glasses when I got the exam I was given a pair of contacts to try .When I was going to make another appointment I told by the office manager that I had to pay $40.00 or remove the contacts.I tried to tell her that they were a trial pair and my insurance covered contacts or glasses She was so rude she told no you have to remove the contacts or pay $40 09.I then removed the contacts and I called my insurance company to file a complaint.

User's recommendation: Dont use this pearle vision.

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ID
#2571170 Review #2571170 is a subjective opinion of poster.
Location
Norcross, Georgia
New Reviewer

Refund $400

My fiancé Jaden Lewis glasses were stolen. The Pearle Vision in Dedham would not replace them for free or offer any help in the $400 glasses that are vital for him to see. For this reason, I need my full refund. It was less than 30 days and you guys did not replace the pair for free since it was stolen so I need my refund and nothing to do with your company

User's recommendation: Don’t ever go here.

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ID
#2561082 Review #2561082 is a subjective opinion of poster.
Location
Dedham, Massachusetts
Cons
  • Poor knowledge
  • No refunds staff do not wear mask scammers
  • Poor staff training causing glasses to be redone
Loss
$400
Preferred solution
Full refund

Very poor customer service. Been waiting over a month for prescription safety glasses.

Waited over a month for safety glasses Poor customer service. Supposedly the individual that put my order in is no longer at that location. I had to reorder glasses. That is no excuse for very bad customer service.
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ID
#2558816 Review #2558816 is a subjective opinion of poster.

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New Reviewer

Complaint

The store requires your driver's license and a photo of it in order to walk in the store and try on glasses and then magically five minutes later the photo copy of the driver's license is missing? Thats wrong on several levels. If you have a problem with people shoplifting take care of the 1 to 2% that do that and dont blame it on the other 99%

User's recommendation: Go somewhere else or be prepared to be treated like a criminal.

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ID
#2551400 Review #2551400 is a subjective opinion of poster.
Location
Omaha, Nebraska
Product
Pearle Vision Eyeglasses
Preferred solution
Change your policy or post it on the door so you aren’t caught off guard that you must immediately hand over your drivers license. No retail store ever has done that
Pearle Vision - Complaint
Pearle Vision - Complaint
TI needed new prescription lens and I gave the store Prada Linea Rossa frames I had with prior prescription lens to use for the new lens. The frames were black on the sides and front with red Prada strips on the sides. When I picked up the new lens the frame was silver...
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ID
#2535652 Review #2535652 is a subjective opinion of poster.
Location
Little Falls, New Jersey

Complaint

I purchased frames with the lenses about 1 year ago. Paid extra for scratch guard, does not work. Scratch on both lenses and I have used the special lenses cleaner with very soft lens's cloth. I won't go back again.
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ID
#2516346 Review #2516346 is a subjective opinion of poster.
Location
Las Vegas, Nevada
New Reviewer

Refund dispute

They gave me a bad eye exam and prescription. I returned the lenses for a full refund but they are REFUSING to give me a refund for the eye exam and ignoring me until 30 days have passed. Still within the month and I want my refund cost of exam without insurance

User's recommendation: Don’t go here.

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ID
#2481659 Review #2481659 is a subjective opinion of poster.
Location
Myrtle Beach, South Carolina
Pros
  • Nice people
Cons
  • Bad exam and bad customer service refusing to refund
Loss
$100
Preferred solution
Full refund

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Verified Reviewer
New Reviewer
Pearle Vision - Faulty glasses complaint # 210321-****34
Pearle Vision - Faulty glasses complaint # 210321-****34
Pearle Vision - Faulty glasses complaint # 210321-****34
Update by user Apr 27, 2021

They keep saying it’s up to the store to resolve the issue. That was why I was trying to reach out to corporate because, the customer service was so poor @ the store.

I had purchased extra coverage & when I had them replaced once (for the same manufacturing defect). I...

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ID
#2478649 Review #2478649 is a subjective opinion of poster.
Location
Mishawaka, Indiana
Pros
  • Look good
Cons
  • Crack on their own
Loss
$965
Preferred solution
Full refund

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Verified Reviewer
New Reviewer
To whom this may concern I am a current customer of Pearle vision I am emailing with deep concerns this morning I have not received my purchase of contact lenses and it has been three weeks my receipt number is 88299**** this is unacceptable the location where I...
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ID
#2478166 Review #2478166 is a subjective opinion of poster.
Location
Morrow, Georgia
Service
Pearle Vision Shipping Service

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