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Junior Reviewer

Resolved: They do not guarantee any of their work. They sold be a bad lens and did not care.

Pearle Vision - They do not guarantee any of their work. They sold be a bad lens and did not care.
Pearle Vision - They do not guarantee any of their work. They sold be a bad lens and did not care.
Pearle Vision - They do not guarantee any of their work. They sold be a bad lens and did not care.
Update by user May 04, 2022

Company fixed the issue and I have been provided with settlement agreement. I settled for a complete reimbursement of all my cost of the glasses and court filing. Instead of just fixing my glasses which would have cost them next to nothing, they paid me back everything in full..

Update by user Nov 09, 2021

I since bought a new pair from Warby Parker for about $100 that has all the scratch resistant stuff on it for free as well as a 1 year scratch warranty for free. Because I no longer need the $300 pair of defective glasses I made a youtube video showing how the one lens is defective and gets more scratches every time it is wiped.

Original review updated by user Nov 09, 2021
I never bought glasses from Pearl Vision before and never will again. I have been wearing glasses every day for 40+ years and never have I ever had such *** lenses. I bought a pair at Pearl Vision in Paramus NJ, because it was close by while I was waiting for something. Within a few months I noticed a couple curved scratches on one lens. I just thought oh well they got scratched. It happens. No big deal. Over the next few months I noticed more and more scratches on that same lens. All the scratches were curved and in the center. The other lens was scratch free. I finally realized every time I cleaned my glasses with the magical glasses cloth, that one lens got more scratches on it. The other lens was still pristine using the same cloth. I went down to Pearl thinking they would replace the obviously bad lens. I was shocked at the attitude I received. They told me I must have just scratched that lens with a bit of dirt. I said clean the one side and see more scratches appear. They refused, probably because they knew. They said it was my fault but if I paid $50 I could get the warranty and get 2 new lenses. They were doing me a favor, otherwise it would be $200. I told them I would not pay them anymore money. I could not believe that they did not even guarantee their lenses for 1 year without paying extra for a warranty. The warranty is obviously because their products are such crap. Beware that Pearl sells defective products and does not care at all about it. Even my cheap *** glasses from Americas Best lasted 3 years before the coating started to come off. Pearl Visions lenses failed within less than a year. I now need to buy new glasses without any insurance since Pearl Vision stole that money from me. Shame on them. NEVER, NEVER, NEVER use them. Go to Lens crafters, Cohens optical or even Americas best. I have never had lenses fail before this. My glasses from Cohen and Lens Crafters lasted years and only got replaced when my prescription changed. I also put in a complaint with the BBB and a review. For the complaint they just reiterated the same thing they said in the the store. For the review, they lied and said both my lenses were scratched. This is because there was no picture on the review. They are unscrupulous. The fact that they lied in their response to the BBB review is liable.

User's recommendation: Go to Lens Crafters or Cohen Optical. Avoid Pearle at all costs.

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Resolved
ID
#3030723 Review #3030723 is a subjective opinion of poster.
Location
Paramus, New Jersey
Pros
  • Very nice when selling
Cons
  • Nasty and dismissive when you have an issue
  • Do not guarantee their products
  • Need to buy a warranty for them to fix their mistakes
Loss
$300
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

I'm extremely upset

Within 4 months Of receiving my glasses the no glare started to come off and The manager told me to bring them up there and If he could tell that it was the material following off and not a scratch he Fix it for free it's Only one Lens the right where the materials coming off nothing's wrong with the left, I brought them up there and he says there's a scratch that's b*****
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ID
#4060762 Review #4060762 is a subjective opinion of poster.
Preferred solution
To fix my lens at no fee

The WORST EXPERIENCE

6/29/22 went in with prescription in hand should have walked out immediately but didnt #1 frames and lens ordered 2 weeks frames to flimsy for strong prescription, return to store #2 different frames selected wait 3 weeks lens were doubled thickness..asked for money back NO REFUNDS #3 different frames waited 3 weeks..Lens were even thicker than before FILED A COMPLAINT. 1 call come back to store and try againNO IM NOT COMING BACK FOR 4th TRY I want my $1053.00 back.. HAVE HAD NO MORE CONTACT WITH PEARLE NO CALLS, EMAILS NOTHING PEARLE VISION IS THE WORST Angry

User's recommendation: DO NOT USE PEARLE VISION.

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ID
#4000339 Review #4000339 is a subjective opinion of poster.
Location
Birmingham, Alabama

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Verified Reviewer
New Reviewer

I have phoned the New York Pearle Vision about my terrible experience with one of their outlets.