Pearle Vision

I had an eye exam on Friday, May 19th performed by Dr. Choi for a charge of $84.00.

After the exam I purchased a new pair of frames and decided to use a pair of Burberry frames of my own.

The total came to $1699.00 for the new lenses and was inform two weeks later that both pairs were ready for pickup. Tried on both pairs and was unable see beyond the blurred vision in both. Im unsure of what Dr Choi prescribed, but they were totally off and the Burberry frames I supplied were twisted out of shape. I requested a total refund and asked for a call with their decision.

I dont as later informed I needed to bring my CC in for a refund. They gave me a refund of $1699 to include the new frames and the lenses, but was told there would be no refunds on the fee for Dr Choi exam or the destroyed Burberry frames.

In my book, Im out the $250 for my Burberry frames and the $84 for a horrible eye exam prescription.

Had an eye exam by Dr Choi in the Seal Beach location. I found out the prescription was incorrect when I returned for my new eye wear.

I purchased a new pair of frames and supplied them with an addional pair of frames for a new set of lenses.

Upon my return two weeks later, I found I was unable to see through both new pairs of glasses because of the incorrect information provided by Dr Choi.

And they destroyed the additional frames I supplied by twisting the out of shape.

I did receive a credit for the new frames and lenses, but not for the frames the ruined or the original eye exam. I was told I could have a new eye exam at no cost, but in my mind you get ONE shot!

As was sent to the store manager:

I, Mona Éder, ordered the following (Marchon) frames. They were a special order.

In addition I order a $100.00 frame and the lenses were supposed to be free with those frames.

The frames were coppery in color and a full frame.

I received the following text on 6/16/22:

Hello, this is Pearle Vision. glasses are ready for Mona and Joseph. Hours: Mon 9-7 (Lunch 1-2), Tues 9-6 (Lunch 1-2), Wednesday 9-5 (Lunch 12-1), Thursday 8-5 (Lunch 12-1), Friday 9-6 (Lunch 1-2), and Saturday 9-5 (Lunch 12-1). Closed Sundays.

We arrived on Friday 6/17/22 and the following frames were at your store waiting for me:

I borrowed them so I could perhaps see.

But they are heavey, and painful because the lenses have a sharp ridge as do the nose pieces. They are the wrong color altogether.

We were told by a very brusque employee whom was not from the store that she didn't know what was going on but that the general manager would be in on Saturday 6/18/22 between 1400 hours/2:00 PM and 1700 hours/5:00 PM. I again left work early and when we arrived the person minding the store was not versed in fitting lenses or following up on the order.

I was told that the general manager would be in on her off day and would call me. I never received a call.

I called again not long after you opened and was again told that she would call me.

When I had still not received a call I called back just after 1600 hours/4:00 PM and was told that I would receive a call before the store closed at 1800 hours/6:00 PM. I followed up at 1755 hours/5:55 PM before the store closed and was told that only one pair of glasses had been ordered.

Even with a refund I have lost 5 hours of overtime pay! And no one has truly attempted to follow up with me.

I have had to take the time myself. I will be forwarding this information to your customer service.

I had been going to the Nashua Nh location for almost 10 years. My insurance was very good and usually the people working there would be annoyed at the fact that they couldn't upsell because my eye med insurance was phenomenal.

That's a very minor issue though. During every visit I expressed my concern about my left eye being blurry, got the full exam every visit and they expressed nothing was wrong. Flash forward to 2 years after my last exam. I moved to a different state and decided to go to a different eyeglass chain.

I no longer have that insurance so their prices were great and within my budget. I had the full exam, for glasses and contacts. My dr was surprised to see I have cataracts in my left eye and stated it's been there for a significant amount of time. Now I am 39 with cataracts and need surgery before it gets even worse.

The new Dr stated it's been there longer than 2 years.

I'm disappointed they didn't take me seriously and didn't catch this issue. As far as I know that location closed.

I have contacted the local Pearl store 9 times over the last 10 days and requested a return call as they are never in their store. They have not been able to return a call to address the problem with the sun glasses they prepared for me.

My girl friend called them to set an appointment to have her eyes examined. She has called 6 times and no one as yet has returned her call. Their excuse is they are short staff workers and only open their store on pleasant valley road in Peoria, Az., a couple of days each week and then only for a limited number of hours. I have attempted to talk with some one in the Pearle corporate office but that is a joke.

I recommend anyone thinking about using their services should check out the customer complaint page on their site and stay away from them.

They should not be allowed a business liscense. L Whitehead