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2.1

These people are deceptive in their disclosure about the cost of glasses. Told me 3 times they have a mix and match for $300 or half off if no insurance or buy one get one free. Picked the lenses and frames, went to check out and it's $810!!!! Of course I halted the order and asked why the difference. They said oh, yeah, huh. Ok. $485. I said what happened to half off of $300?????. They said that was 40% off. Ok...what happened to 50% off? so they dropped the price to $405. I relented since my son's glasses are hard to find.

I ended up finding out my son gave them an old prescription so I called the next morning to cancel the prescription and don't know how long it will be before he picks up a new one. Asked for a refund. Nope, too late, you signed the line lady. I said that they haven't filled the prescription so it should be no problem for a refund, and if I have to come down there, I'll make a stink. They said then we will call the police. I said, for demanding a rightful refund???? Yes ma'am. I said, well all the reviews of this place are TRUE!!!!

This is how far these people will go to stiff you!!!! Told me to call the manager on Friday, putting me past the legal 3 days to get a refund. So I said fine, I will bring you a letter that states to NOT FILL THE ORDER SO THERE IS NO ISSUES LATER and that I want a refund because I am in and out of town and have no guarantees if and when my son will return with the correct prescription. They were ok with that. Then told me which store the manager will be at in the next 2 days. I have also called my bank and got a dispute number for my debit just in case the manager gets stinky. I suspect he will since the employees have free range of being *** at the drop of a hat. He's obviously condoned this behavior all in the name of sales.

This business is too highly priced and the quality is nothing special, if not low end quality. They use deceptive and intimidating practices. They don't scare me, only them stealing my money and not honoring rightful business practices.

Recommend saving yourself a long term toxic relationship with this company and go somewhere, anywhere else.

Further notes: I called the manager on Friday, as requested. He was out. Left him a message to call me back. 2 hours later I received a call that the glasses were done (hey folks, that's not even 72 hours later!!! Who does that? Pearle Vision when they want to steal your money). I told them NO, I cancelled this order on phone first thing the next day (after ordering them) and hand delivered a letter that same day, stating I want the order cancelled and refund of my money. If my order was in process or done after telling them to cancel twice, it's because they purposely ignored my request to bully me out of $405. Instead they told me they called my doctor for a new prescription. I said, cancel the order and refund my money! So, obviously they knew I wanted it cancelled, had not filled it yet, and went ahead and filled it anyway. DECEPTIVE. I had a hunch this is how far they would go based on 800 other reviewers.

None of what they say makes sense to any sane, honest person. I have filed a dispute with my bank for the return of the charges, as well as sent CRRR letter to the manager, general manager and a faxed copy of all letters to my bank. I fully expect Pearle to refuse the letters. So I'm prepared to follow legal guidelines and resend them 2 more times. My son and I will make no phone or personal contact for ANY reason. I can see going down there to demand my money back a way for them to a) throw the glasses at me, and b) call the police if I say anything while they lie about what I do or say.

It's already toxic. Please warn everyone to stay away from these people.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $405.

Preferred solution: Full refund.

Pearle Vision Cons: Lies and deception.

Location: Arlington, Texas

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