We have had exams and bought eyeglasses from Pearle for about 12 years. I would estimate a minimum of 20 pairs of glasses and sunglasses.
We are 350 miles form the nearest Pearle. My glasses broke so tried to ordera pair online to get me through and I called to get my PD and was told rudely that they don't give out that info.
The manager was not available and the second person was just as rude as the first. I tried to explain how I am having an emergency, I have no glasses and I can't see. But they don't seem to care. I wasn't trying to take my business elsewhere, I live in a rural area where there is an eye doctor in town once a month and he doesn't sell glasses.
Buh Bye Pearle, you just lost a loyal customer, and so Lenscrafters, Sears and the rest of your sister companies. It's pretty clear you care nothing for your loyal customers.
Monetary Loss: $500.